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In an economy where knowledge is power, no one can expect to succeed without the ability to solve problems-to gather information, weigh options, make decisions, and take effective action. Drawing from his practical expertise in information management, Chris Hoenig offers a hands-on guide to the art and science of problem solving-featuring examples of successful problem solvers such as Colin Powell and Lou Gerstner, and leading organizations as diverse as VISA, the Orpheus Chamber Orchestra, and NASA. Using a wide variety of diagnostics, self-assessment tools, and other interactive elements, Hoenig helps you identify your own problem-solving profile and navigate the six dimensions of the problem-solving journey, from "creating the mindset" to "delivering the results." For executives and entrepreneurs, front-line supervisors and project leaders, The Problem Solving Journey will be an indispensable resource.
- Sales Rank: #1430218 in Books
- Published on: 2000-11
- Released on: 2000-11-21
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x .72" w x 6.00" l, .98 pounds
- Binding: Paperback
- 283 pages
From the Inside Flap
THE PROBLEM SOLVING JOURNEY
"Chris Hoenig's passion, experience and insight on problem solving have produced a gem of a book—a cut above everything in this field in terms of usefulness and originality. Whether you're a professional at work, or a concerned citizen at home, if you want to make something happen that matters in the world, this should be your guide." —Bill Bradley, former U.S. Senator and Presidential Candidate
"Chris Hoenig's book is a survival guide for anyone who wants to live, learn and lead in the digital age." —Warren Bennis, Distinguished Professor of Business Administration, USC and author of Managing the Dream
"Hoenig's unblinking curiosity about the thinking process has produced one of the most original and useful business books of the year. What keeps us coming back to this serious and analytical work is his uncanny gift of making a quote or a vignette into a window—with something always happening on the other side that makes the elusive magic of problem solving a grand and systematic process." —Naomi Seligman, Founder, The Research Board "Chris Hoenig has cracked the code on how professionals can solve problems faster, cheaper and better, using technology as an ally rather than a crutch. This book not only changes the way we navigate complex problems, it changes how we think about navigating those problems." —Tim McClure, Co-founder, GSD&M Advertising
"One doesn't usually describe a professional book as a ‘page-turner,’ but that fittingly describes Chris Hoenig's The Problem Solving Journey. The adventure of reading it is as rewarding as the ultimate destination, a comprehensive insight into and understanding of what it takes to optimize your problem-solving skills. It's as much a guide book for life as it is an instruction manual for professional success." —Dr. Alan B. Salisbury, former Chairman of Learning Tree International USA, Inc, and COO of the Microelectronics and Computer Technology Corp. (MCC)
"Problem solving is the key to managing in the information age yet, until this book, no one had provided the roadmap to becoming a world class problem solver. Hoenig's book maps out this route and offers numerous valuable tools in a lively and engaging format that draws the reader into the minds of great problem solvers—revealing what you can learn from them and apply in your own work. This book is indispensable to anyone who aspires to be a leader in the new economy." —Donald Gips, Group Vice-President, Global Marketing & Sales, Level 3 Communications
"The Problem Solving Journey combines the best from the fields of leadership, managerial decision making, problem solving, and knowledge management. Hoenig's six problem solving ‘personalities’ will frame these fields and the very nature of professional work for years to come." —Guilbert Hentschke, Professor of Education and Management, Rossier School of Education, University of Southern California
"From the challenge to the complete solution, this seminal work on problem solving is a ‘must- read’ for all senior executives and those aspiring to be. Certain to become a graduate level text/reference book, it should also be every project manager's bible. Chris Hoenig has captured and blended the art, science, discipline and psychology of problem solving in a unique and thoroughly credible, and easily understood guide, applicable to any-sized problem—the bigger the better. Breaking the process into six basic and logical elements, he beautifully defines and explains them using highly topical, interesting and relevant real cases, leaving little or nothing to the imagination. If I were a CEO, I would have a copy in the hands of all my senior staff!" —Major General Don Lasher (ret), and former Chief Information Officer, USAA
"For journalists, executives, teachers and all professionals, this book is an entertaining and accessible guide to problem solving. Chris Hoenig outlines six essential ‘skills,’ mapping a clear path through the process. The book offers the reader both inspirational and practical tools to achieve personal and professional goals." —Roberta Oster Sachs, Emmy award-winning network news producer
"This is the best business book since In Search of Excellence. Instead of telling the ‘what’ stories of great companies, Hoenig explains the ‘how’ behind great problem solvers. The result is a timeless recipe for business success that is a must-read for everyone from Fortune 100 CEOs to Web entrepreneurs." —Tom Melcher, former Executive Vice-President for Strategic Development at CNET and currently CEO of There, Inc.
"Having the right knowledge is vital to survival in the age of information overload. Hoenig provides the precisely tailored, high value knowledge we all need to get ahead and stay ahead." —James Adams, CEO of IDefense, Inc.
About the Author
Christopher Hoenig is Chairman and CEO of Exolve, Inc., a software products and consulting firm. Formerly Director of Information Management and Technology Issues at the General Accounting Office, a consultant with McKinsey & Co., and a successful entrepreneur, he works with a wide variety of organizations in the public, non-profit, and private sectors. He also writes and presents frequently on issues of problem solving, leadership, and technology. He lives in Washington, D.C.
Most helpful customer reviews
0 of 0 people found the following review helpful.
Smart thinking DOES come with an instruction manual
By Carolyn Thornlow
This is one of those books that every entrepreneur, business manager or anyone making high-stakes decisions should read.
I have to admit that it sat on my shelf for quite some time before I picked it up. But, when my curiosity was sparked by Enron, Tyco and other tales of implosion that made me wonder "What were they thinking?" I wanted to know what comprises smart decisions and why so many fail to do it. That's when I picked up this book. And, if you really do want to take The Problem Solving Journey, this is the definitive guide.
Having studied quantitative decision-making, I wasn't sure I would walk away with anything new. But, pleasantly, this book inspired a shift in my own thinking. It was very affirming to have models that showed that decision-making is dynamic, a process not only in pursuit of information, but responsivly reformative to quality information.
I don't believe that anyone has done such a probing and thorough job of identifying the steps, procedures, impediments and skills involved in smart decisions as Hoenig has done. The beauty of this book, and what makes it slog-through worthy, is it's analytical approach. While such an approach may not make for the highest form of entertainment, it does provide the utmost in useability. Instead of decision-makers being defensive or cavalier about their own decisions (which, of course, "bad" decision-makers can be), they can better accept frameworks, concepts, maxims and attributes. This book delivers that...and a promise of transformation.
3 of 4 people found the following review helpful.
A Very Influential Book
By A Customer
The Problem Solving Journey is truly an outstanding piece of literature - fascinating to read, and despite other reviewers' criticisms it is in fact very useful if you are in a profession that requires consistent, successful problem solving to not just survive, but to thrive professionally. The detailed case studies alone are well worth the price of the book, but the interpretation and edification of these cases by the author is invaluable.
Ultimately, the fact that other reviewers criticized the book for its level of generality goes a long way in validating the central concept of the book: to succeed in problem solving on a large scale, one needs to adhere and not compromise on basic ongoing problem solving principals that are more or less unchanging. In this era of highly detailed, cookbook style, self help management books and ever advancing technology, managers have lost the ability to see the forest for the trees and are mired in the details of one shot fixes to their problems. Consequently, most managers move through their days just checking completed items off their "to do" lists and never getting where they really want to, which is the big prize, but instead just adding more items to their "to do" lists of little or no strategic importance to their business. In my opinion, this book goes a long way in creating a dialog to break that culture of "just get it done" and in turn create a new mindset that will focus managers on high quality solutions that not only solve their current problems, but also open the doors to other opportunities.
4 of 5 people found the following review helpful.
See You On The Journey!
By A Customer
What a terrific read! Unlike so many "business" books, The Problem Solving Journey offers detailed and inspiring examples that make the author's approach really come alive. Hoenig's breakdown of the problem-solving personalities and their corresponding problem-solving essentials are easy to grasp. I couldn't help but think about the various colleagues I've teamed with while reading the descriptions. Hoenig nails them. And the book offers clear insights into why some teams aren't so productive or successful, despite the good people involved -- too many Discoverers, not any Performers or Playmakers, etc. Read this book. But, also, go to the author's company Web site and take the online problem-solving personality assessment. Great stuff. I look forward to running into Chris Hoening on my personal problem-solving journey.
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